Status meetings at one o'clock at night
The first version of the solution was built in 2020, and the schedule was tight: The order came in May, and the students were to have their computers in August – with orders coming in already from July.
"It went very well, but we did not have a lot of time. Pearl worked night and day; I know they at one point had a status meeting at one o'clock at night," says Tormod Hystad, Customer Journey Manager B2B at Komplett.
"Both Pearl Group and our own developers put in a great effort, and all students got their computers by semester start."
Pearl's project manager, Sarita Engebretsen, is just as pleased with the collaboration.
"It was a perfect collaboration, where everyone from the team worked together immediately and solved everything. Komplett has a close follow-up and a low threshold for picking up the phone, which is absolutely necessary when working remotely, as we did during the pandemic," she says.
"This was the kind of project where you really see how skilled people are. Together, we managed to solve challenges that were entirely new to us," adds SAP consultant Miodrag Marinkovic.
Sarita Engebretsen and Miodrag Marinkovic think the project with Komplett Bedrift was a perfect collaboration.
Not without challenges
The development of the solution has not been completely without its challenges for the partners.
The backend is built with SAP's ERP, and this has been Pearl Group's part of the collaboration. With two buyers of the same product – both the student and the county municipality – a lot of tailoring and adaptation was needed.
The purchase is basically a private consumer purchase; the student owns the computer, and all rights and guarantees follow the student. This means that the student must receive a full receipt for the entire purchase – but without paying the total amount.
The county municipality pays the difference and prefers not to pay each of the thousands of computers one by one with regular online banking payment, as the students do. Electronic collective invoices were needed, as were reports on which purchases the invoices consisted of.
In addition, they wanted to offer different types of insurance according to the student's needs, and also other extra equipment such as sleeves, which meant that there was also a need for a so-called BOM ("Bill of Materials") – a list of items included in the purchase.