burger-menu_white
burger-cross_white

Close

burger-menu_white

Offices

Lysaker
plusMinusExpander plusMinusExpander

Strandveien 8, inngang B, 6. etasje
1366 Lysaker
Oslo, Norge

+47 67 10 88 00
geir.thoresen@pearlgroup.no

Sandefjord
plusMinusExpander plusMinusExpander

Østre Kullerød 4
3241 Sandefjord

+47 957 06 042
bernhard.olsen@pearlgroup.no

Stockholm
plusMinusExpander plusMinusExpander

Mäster Samuelsgatan 60
111 21 Stockholm
Sverige

+46 709 18 51 29
erik.soderholm@pearlgroup.no

Kyiv
plusMinusExpander plusMinusExpander

Gulliver, 1A Sportyvna Square
01023 Kyiv
Ukraina

+47 995 07 750
trond.pedersen@pearlgroup.no

Riga
plusMinusExpander plusMinusExpander

Dzirnavu 57-4a

Riga, LV-1010
Latvia

+371 66 11 89 90
edgars.egle@pearlgroup.no
Singapore
plusMinusExpander plusMinusExpander

Pearl Care Singapore PTE LTD
9 Temasek Boulevard
31F Suntec Tower 2
Singapore 038989

+47 932 87 712
tom.berget@pearlgroup.no

Management

Geir Thoresen
plusMinusExpander plusMinusExpander

CEO Pearl Group

geir.thoresen@pearlgroup.no

+47 67 10 88 00

Tom Berget
plusMinusExpander plusMinusExpander

Business Development Director

tom.berget@pearlgroup.no
+47 932 87 712

Therese Mellegård
plusMinusExpander plusMinusExpander

Project Director

therese.mellegaard@pearlgroup.no
+47 415 03 212

Bernhard Olsen
plusMinusExpander plusMinusExpander

CEO Pearl Norway

bernhard.olsen@pearlgroup.no
+47 957 06 042

Øystein Karevold
plusMinusExpander plusMinusExpander

CFO

oystein.karevold@pearlgroup.no
+47 93 45 60 47

Stian Green
plusMinusExpander plusMinusExpander

Director Pearl Care

stian.green@pearlgroup.no
+47 920 11 808

Trond Pedersen
plusMinusExpander plusMinusExpander

Director International Operations

trond.pedersen@pearlgroup.no
+47 995 07 750

Erik Søderholm
plusMinusExpander plusMinusExpander

CEO Pearl Sweden

erik.soderholm@pearlgroup.no
+46 709 18 51 29

Edgars Egle
plusMinusExpander plusMinusExpander

CEO Pearl Latvia

edgars.egle@pearlgroup.no
+371 29 14 44 93

Sales Cloud and Service Cloud is SAP´s Customer Relationship Management-løsning (CRM). It can be combined with other parts of the C/4 HANA-portfolio or used as a standalone product.

The CRM-solution from SAP can be used by the sales department to follow up customers, leads and opportunities. The service functionality can be used by the customer center to handle complaints and issues in a smooth and user friendly interface.

Sales

In a market where the sales process is somewhat complex, it is important for the sales people to have control over theur sales opportunities. No matter how your leads and opportunities are generated, SAP Sales Cloud and SAP Service Cloud can make sure that the process is handled and your sales managers can follow up their teams. 

 

You can use either Sales or Service, or a combination of the products. They can be combined with other SAP products or used alone.

Service

Service Cloud is an important knowledge area, and some companies manage it well, while some struggle.

 

There is nothing more annoying than being put on hold, transferred countless times, and retelling the story of the issue you need help solving several times. In C/4HANA, Service Cloud is part of SAP’s Omnichannel initiative. In Service Cloud, you have a 360-degree overview of the customer, from the moment you receive their email or call. This includes all information collected from previous inquiries, orders, and other data collected through sales and service initiatives in your organization. Your company will be able to deliver on the high-quality customer service expected by consumers today, and more issues will be solved at the time of your first interaction with the customer.

 

Machine learning capabilities in Service Cloud ensure that you can approach inquiries from your customer smarter than before. Machine learning capabilities are utilized on previously received emails and FAQ-inquiries, and email answers can be handled automatically. Through text analysis, Service Cloud can interpret not only the issue described in an email, but also the mood of the customer. The solution can provide an answer to the customer based on previous experience from all inquiries, in all channels.

If required, the customer service department can be connected, and the inquiry can be handled further by a customer service representative. Communication in additional channels such as on the phone, Facebook, Twitter, Instagram, and more, can be automated. This reduces the efforts your customer service team spend on standard interactions with customers.

 

 While Service Cloud is an excellent channel for handling simple contact cases with customers, it is also great for more complex service situations. The Field Service module assists in streamlining reparations of more or less complex products for your company or end customer. The module allows for ordering reparations directly by scanning a QR code on a product. An estimate for the location of a service provider is given, and it is possible to enter error messages, so that all necessary parts are in the car when the service provider arrives. Additionally, through Crowd Service, 3rd party service suppliers can be deployed. The smooth process supported by Field Service and Crowd Service may quickly turn a negative experience positive!