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Offices

Lysaker
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Lysaker Torg 45, 2.etg
1366 Lysaker
Oslo, Norge

+47 95 70 60 42
bernhard.olsen@pearlgroup.no

Sandefjord
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Østre Kullerød 4
3241 Sandefjord

+47 957 06 042
bernhard.olsen@pearlgroup.no

Stockholm
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Rosenborgsgatan 12
SE-169 74 Solna 
Sweden

+46 708 31 98 02
carl.ostholm@pearlgroup.se

Göteborg
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Lindholmspiren 7c
417 56 Göteborg
Sverige

+46 73 633 62 57
per.bengtson@pearlgroup.se

Malmö
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Hyllie Stationstorg 31
215 32 Malmö 
Sweden 

+46 704 44 45 51
johan.linde@pearlgroup.se

Kyiv
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Gulliver, 1A Sportyvna Square
01023 Kyiv
Ukraina

+47 995 07 750
trond.pedersen@pearlgroup.no

Riga
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Krišjāņa Valdemāra street 21 - 20
Riga, LV-1010
Latvia

+371 2653 9878

armands.slihte@pearlgroup.no

Singapore
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Pearl Care Singapore PTE LTD
9 Temasek Boulevard
31F Suntec Tower 2
Singapore 038989

+47 932 87 712
tom.berget@pearlgroup.no

Helsinki
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Pearl Finland Oy
Mannerheimintie 82 A 5
00250 Helsinki

+358 50 408 0566
tuomas.haimi@pearlgroup.fi

Management

Trond Skjellerud
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CEO Pearl Group

trond.skjellerud@pearlgroup.no
+47 4500 2800

Tom Berget
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Business Development Director

tom.berget@pearlgroup.no
+47 932 87 712

Therese Mellegård
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Project Director

therese.mellegaard@pearlgroup.no
+47 415 03 212

Bernhard Olsen
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CEO Pearl Norway

bernhard.olsen@pearlgroup.no
+47 957 06 042

Ingemar Goksøyr
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CFO

ingemar.goksoyr@pearlgroup.no
+47 90 60 10 00

Stian Green
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Director Pearl Care

stian.green@pearlgroup.no
+47 920 11 808

Trond Pedersen
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Director International Operations

trond.pedersen@pearlgroup.no
+47 995 07 750

Carl Östholm
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CEO Pearl Sweden

carl.ostholm@pearlgroup.se
+46 708 31 98 02

E-commerce Giant implements SAP S/4HANA Cloud on Azure

komplett_group_beska_ret

Komplett Group is Scandinavia’s leading e-commerce player in electronics and gaming, serving nearly two million customers and generating over NOK 10 billion in annual revenue. To support further growth, Komplett modernized its business systems and became the first company in the Nordics to implement SAP S/4HANA Cloud Private Edition on Azure. With Pearl as lead partner, the company gained a scalable and cost-efficient ERP platform that reduces complexity, accelerates innovation, and strengthens in-house competence. The project – Pearl’s largest to date – was delivered smoothly and now provides Komplett with a stronger foundation for competitiveness and growth.

For more than 20 years, Komplett Group relied on an ERP solution that had become increasingly complex and expensive to upgrade or customize. Every new development required deep involvement in SAP together with Pearl’s developers, explains CIO Thomas Pedersen. With a wide product portfolio, a large customer base, and ambitious growth targets, Komplett needed a modern ERP platform that was less complex, more flexible, and better suited to future demands.

 

As a leading e-commerce pioneer, Komplett Group chose a full “Greenfield” approach, building a completely new ERP system from the ground up. This modernization project was a cornerstone of the company’s growth strategy. After a competitive tender, Komplett selected Pearl to lead the large-scale implementation of SAP S/4HANA Cloud Private Edition on Microsoft Azure. Pearl coordinated a team including Evidi, Westernacher, and Vistex to deliver the project — the largest ERP implementation in Pearl’s history.

With SAP S/4HANA Private Cloud, Komplett gained a fully scalable ERP system that reduced complexity and made customizations and upgrades faster and simpler.

– We structured the new system into three layers, explains CIO Thomas Pedersen. At the foundation lies a stable, standardized ERP. The middle layer provides dedicated services and APIs, enabling functionality outside the ERP. On top, we have customer-facing interfaces such as webshops, where the focus is innovation.

This three-layer architecture allows Komplett to adapt and replace functionality more easily, since the systems are not tightly bound together.

The new ERP system has delivered clear business value, directly addressing previous challenges while creating a solid foundation for growth and efficiency. Within just six months, Komplett achieved a more cost-effective operating model with a significant reduction in daily operating costs. The standardized ERP also streamlines business processes across the organization.

– The new IT platform makes it easier to integrate with partners and new systems, and to share solutions across Komplett Group. It gives us a more standardized and streamlined approach, accelerating the development and rollout of new strategies, says CIO Thomas Pedersen.

He highlights the benefits of the system’s Composable Architecture: We can now upgrade systems without having to change the entire portfolio. With a modern, standardized platform, we are able to leverage synergies across the business.

SAP S/4HANA Private Cloud’s Composable Architecture is designed for flexibility, enabling rapid adaptation and extension of business systems without disrupting the core. Through microservices and APIs, companies like Komplett can innovate faster, integrate new functions independently, and execute new strategies with greater speed.

 

The new ERP system freed up critical resources, enabling Komplett to focus more on development and innovation instead of time-consuming operational tasks.

– By shifting resources and costs from operations to development, we can now accelerate innovation independently of third-party developers. This is a key factor for Komplett’s future growth, says CIO Thomas Pedersen.

Greater focus on innovation also strengthened Komplett’s competitive edge in a demanding market. At the same time, the modernization built valuable in-house competence. Before the implementation, the company struggled to secure the right skills to execute tasks and request the right services. Through the project, employees developed expertise tailored to the new solution, creating more security, accuracy, and business value.

Overall, the modernization transformed Komplett’s operational and technological capabilities, giving the company a robust platform to meet both current and future challenges.

The project began with an analysis phase in June 2022, followed by realization in the autumn. After significant redevelopment of webshop functionality to fit the new IT platform, the solution went live in October 2023 — just ahead of the critical Black Week and Christmas sales period. With Pearl as partner, the transition was smooth and nearly flawless.

– We chose Pearl because their proposed architecture and methodology impressed us the most. They already knew our processes well, yet still challenged us with fresh perspectives — and they were ready to adapt, says CIO Thomas Pedersen.

Komplett’s project team came from a highly agile development culture, while Pearl contributed deep expertise in large-scale ERP implementations. The collaboration bridged these approaches, creating a flexible and effective process.

– In fact, we may have influenced how Pearl works. They adapted well to a more agile methodology, which made the migration from old to new seamless, Pedersen notes.

Pearl’s implementation approach ensured that critical operations remained stable throughout the transition.

– We experienced almost no downtime, very few errors, and close collaboration all the way to go-live. It was a smooth, agile process that delivered excellent results, Pedersen concludes.

" We chose Pearl as our implementation partner because they impressed us the most with how they planned to solve this. The architecture and work process they proposed were the most attractive to us – and they already knew us and our processes well. But we wanted to challenge and look at things anew – and they were up for it.

// CIO at Komplett Group, Thomas Pedersen

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