Telenorbutikken has implemented a new, nationwide chain of stores in record time with all associated business processes.
Using an effective head office solution and user-friendly solutions in the stores, employees have more time for sales and customer service, while head office is both a service centre for shops and have the necessary management tools for modern and efficient store operations.
PEARL FREES UP RESOURCES
“We chose Pearl because their experts were the most enthusiastic. They found solutions to just about all feedback we gave them,” says Erik Kluften, Head of IT in Telenorbutikken, Telenor Norge.
“Pearl’s solutions have given Telenorbutikken more time for sales and customer service - the top priority in our chain of shops. Moreover, the systems are so simple and logical that new shop assistants are able to use them almost without training,” says Kluften.
In reality, Telenorbutikken’s previous shop system was outdated.
“We started a process whereby we invited tenders from a number of firms in Norway and eventually decided on SAP/Heads, with Pearl as supplier. Basically, our shop computer system was much too “open” and insufficiently centralized. For example, each shop could enter products itself and control the pricing. We wanted to manage this centrally and move work tasks from the shops to back-office. Stores should not administer a centrally controlled ERP system. Their main job is to sell goods, subscriptions and services,” says Kluften.
Kluften adds that Pearl was a lively and committed partner during implementation of this important reorganisation.
“We chose Pearl because their experts were the most enthusiastic. They found solutions to just about all feedback we gave them. We started rolling out the system in January 2015 and were operational in April, immediately after Easter.
The Head of IT is very satisfied with the way that Telenorbutikken and Pearl worked together during this process.
“We have had dynamic and constructive collaboration with Pearl’s developers and solution architects throughout the process. We have been able to sit down together, have a good dialogue and solve all our problems. We enjoy having Pearl in the team. Let me also add that the system was delivered on time and on budget.
BETTER OVERVIEW; LIVE DATA
“We have moved a number of tasks from the shops to head-office, including control of prices and products. We have achieved unified data and a better overview of sales, purchases and finance.”
Kluften praises SAP and calls it the system of the future:
“For example, we receive live data from all the shops regarding purchases, sales and accounting at times and frequency of our choice. Moreover these data are presented simply and clearly over our new intranet (launched September 2015). We are also very pleased with the POS system (Heads) which is used in the shop terminals. It is simple and new shop assistants can start to use the system with very little training.