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Lysaker
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Strandveien 8, inngang B, 6. etasje
1366 Lysaker
Oslo, Norge

+47 67 10 88 00
geir.thoresen@pearlgroup.no

Sandefjord
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Østre Kullerød 4
3241 Sandefjord

+47 957 06 042
bernhard.olsen@pearlgroup.no

Stockholm
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Mäster Samuelsgatan 60
111 21 Stockholm
Sverige

+46 709 18 51 29
erik.soderholm@pearlgroup.no

Kyiv
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Gulliver, 1A Sportyvna Square
01023 Kyiv
Ukraina

+47 995 07 750
trond.pedersen@pearlgroup.no

Riga
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Dzirnavu 57-4a

Riga, LV-1010
Latvia

+371 66 11 89 90
edgars.egle@pearlgroup.no
Singapore
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Pearl Care Singapore PTE LTD
9 Temasek Boulevard
31F Suntec Tower 2
Singapore 038989

+47 932 87 712
tom.berget@pearlgroup.no

Management

Geir Thoresen
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CEO Pearl Group

geir.thoresen@pearlgroup.no

+47 67 10 88 00

Tom Berget
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Business Development Director

tom.berget@pearlgroup.no
+47 932 87 712

Therese Mellegård
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Project Director

therese.mellegaard@pearlgroup.no
+47 415 03 212

Bernhard Olsen
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CEO Pearl Norway

bernhard.olsen@pearlgroup.no
+47 957 06 042

Øystein Karevold
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CFO

oystein.karevold@pearlgroup.no
+47 93 45 60 47

Stian Green
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Director Pearl Care

stian.green@pearlgroup.no
+47 920 11 808

Trond Pedersen
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Director International Operations

trond.pedersen@pearlgroup.no
+47 995 07 750

Erik Søderholm
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CEO Pearl Sweden

erik.soderholm@pearlgroup.no
+46 709 18 51 29

Edgars Egle
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CEO Pearl Latvia

edgars.egle@pearlgroup.no
+371 29 14 44 93

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Telenorbutikken. Next Level.

A complete enterprise resource planning (ERP) system for Telenor's nationwide retail chain.

Telenorbutikken is Telenor's nationwide retail chain with 92 stores. The chain was established in 2014 and delivers the latest mobile phones, tablets and accessories.

 

Telenor Norway wanted to have a separate sales channel primarily targeting the consumer market.

In 2014, Telenor acquired and rebranded the chain of franchise stores known as “Telekiosken”. They also established a number of new stores in strategic shopping centres, run by existing or new franchisees. The previous sales system was outdated. It was too open to abuse, non-scalable and impossible to control centrally.

Telenorbutikken wanted to move tasks from store to back-office so that the stores could concentrate on selling merchandise, subscriptions and services.

Pearl has delivered a complete enterprise resource planning (ERP) system for the chain´s head office and stores. The solution is based on SAP Retail, SAP PI and Heads POS. Telenorbutikken began using the solution in January 2015. Pearl is responsible for core operations, application management and further development.

Telenorbutikken has implemented a new, nationwide chain of stores in record time with all associated business processes.

Using an effective head office solution and user-friendly solutions in the stores, employees have more time for sales and customer service, while head office is both a service centre for shops and have the necessary management tools for modern and efficient store operations.

PEARL FREES UP RESOURCES
“We chose Pearl because their experts were the most enthusiastic. They found solutions to just about all feedback we gave them,” says Erik Kluften, Head of IT in Telenorbutikken, Telenor Norge.

“Pearl’s solutions have given Telenorbutikken more time for sales and customer service - the top priority in our chain of shops. Moreover, the systems are so simple and logical that new shop assistants are able to use them almost without training,” says Kluften.

In reality, Telenorbutikken’s previous shop system was outdated.

IMPORTANT REORGANISATION
“We started a process whereby we invited tenders from a number of firms in Norway and eventually decided on SAP/Heads, with Pearl as supplier. Basically, our shop computer system was much too “open” and insufficiently centralized. For example, each shop could enter products itself and control the pricing. We wanted to manage this centrally and move work tasks from the shops to back-office. Stores should not administer a centrally controlled ERP system. Their main job is to sell goods, subscriptions and services,” says Kluften.

Kluften adds that Pearl was a lively and committed partner during implementation of this important reorganisation.

ENTHUSIASTIC EXPERTS
“We chose Pearl because their experts were the most enthusiastic. They found solutions to just about all feedback we gave them. We started rolling out the system in January 2015 and were operational in April, immediately after Easter.

The Head of IT is very satisfied with the way that Telenorbutikken and Pearl worked together during this process.  

 “We have had dynamic and constructive collaboration with Pearl’s developers and solution architects throughout the process. We have been able to sit down together, have a good dialogue and solve all our problems. We enjoy having Pearl in the team. Let me also add that the system was delivered on time and on budget.

BETTER OVERVIEW; LIVE DATA
“We have moved a number of tasks from the shops to head-office, including control of prices and products. We have achieved unified data and a better overview of sales, purchases and finance.”

Kluften praises SAP and calls it the system of the future:
“For example, we receive live data from all the shops regarding purchases, sales and accounting at times and frequency of our choice. Moreover these data are presented simply and clearly over our new intranet (launched September 2015). We are also very pleased with the POS system (Heads) which is used in the shop terminals. It is simple and new shop assistants can start to use the system with very little training.

" We chose Pearl because their experts were the most enthusiastic. They found solutions to just about all feedback we gave them.

// Erik Kluften, Head of IT in Telenorbutikken, Telenor Norge.

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