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Offices

Lysaker
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Strandveien 8, inngang B, 6. etasje
1366 Lysaker
Oslo, Norge

+47 67 10 88 00
geir.thoresen@pearlgroup.no

Sandefjord
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Østre Kullerød 4
3241 Sandefjord

+47 957 06 042
bernhard.olsen@pearlgroup.no

Stockholm
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Mäster Samuelsgatan 60
111 21 Stockholm
Sverige

+46 709 18 51 29
erik.soderholm@pearlgroup.no

Kyiv
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Gulliver, 1A Sportyvna Square
01023 Kyiv
Ukraina

+47 995 07 750
trond.pedersen@pearlgroup.no

Riga
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Dzirnavu 57-4a

Riga, LV-1010
Latvia

+371 66 11 89 90
edgars.egle@pearlgroup.no
Singapore
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Pearl Care Singapore PTE LTD
9 Temasek Boulevard
31F Suntec Tower 2
Singapore 038989

+47 932 87 712
tom.berget@pearlgroup.no

Management

Geir Thoresen
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CEO Pearl Group

geir.thoresen@pearlgroup.no

+47 67 10 88 00

Tom Berget
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Business Development Director

tom.berget@pearlgroup.no
+47 932 87 712

Therese Mellegård
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Project Director

therese.mellegaard@pearlgroup.no
+47 415 03 212

Bernhard Olsen
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CEO Pearl Norway

bernhard.olsen@pearlgroup.no
+47 957 06 042

Øystein Karevold
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CFO

oystein.karevold@pearlgroup.no
+47 93 45 60 47

Stian Green
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Director Pearl Care

stian.green@pearlgroup.no
+47 920 11 808

Trond Pedersen
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Director International Operations

trond.pedersen@pearlgroup.no
+47 995 07 750

Erik Søderholm
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CEO Pearl Sweden

erik.soderholm@pearlgroup.no
+46 709 18 51 29

Edgars Egle
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CEO Pearl Latvia

edgars.egle@pearlgroup.no
+371 29 14 44 93

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Travel Retail Norway. Next level.

A “click & Collect” service that can handle great variations, seasonal fluctuations, large campaigns – and provides the customer with a great buying experience.

 

Travel Retail Norway (TRN) operates tax-free sales at all Norwegian airports. In collaboration with Pearl, TRN is currently working on digitalizing the travelers’ customer experience through a “Click & Collect” service on www.tax-free.no. Within Heinemann TaxFree, TRN is the world’s largest supplier in the area of “Click & Collect”.

It started when Travel Retail Norway wanted to explore the possibility of providing their loyal customers with an additional level of service. They decided to digitalize their customers’ tax-free experience, in order to meet all expectations related to their customers’ shopping experience.

They switched their business solution to SAP Commerce (formerly SAP Hybris), a platform where traffic can handle great variations, seasonal fluctuations and large campaigns, while offering the customers a great buying experience. The system has no limitations with regard to future solutions, it is both complex and complete, and the functionality meets all of TRN’s requirements.

 

The system increases the potential for both overall growth and customer satisfaction. The “Click & Collect” service has increased greatly and steadily since the start-up in February 2017. Within Heinemann TaxFree, TRN is the world’s largest supplier in the area of “click and collect” services.

World-leading

"Click & Collect" has been very well received among our customers. This has proven to be a service that our customers find very useful. Within Heinemann TaxFree, TRN is the world’s largest supplier in the area of “Click & Collect” services, and we are definitely proud,” says Web Manager in Travel Retail Norway, Thomas Aalerud.

On www.tax-free.no, you can currently preorder products online the same way you would order products in any other webshop. All products that are available at the physical store are available online. The products can be ordered at any time, which is most convenient for the customers’ time of departure or arrival, and are ready to be collected as soon as the customer arrives at the store. Payment occurs when the products are picked up.

The digital value

"The digital value is not merely found in the “Click & Collect” orders, but also in the fact that this offers our customers the opportunity to get familiar with our assortment before they visit our store,” says Aalerud.

Pearl and SAP have been part of TRN since the first digitalization initiative when www.taxfree.no was launched. At first, the products were managed through PIM and master data. Later, order management and customer accounts were stored in SAP Commerce.

Initially, “Click & Collect” was started as a pilot project in Stavanger in November 2016. It was well-received, and in February 2017, the service was available at all airports. Since then, the service has kept growing.

“By using SAP Commerce, we receive a unique base of master data. This is useful when we need other digital output, such as digital shelf displays, “self-checkout registers”, and other digital elements within TRN,” says Aalerud.

Why has the project been a success?

It is apparent to the TRN management that digitalization is an important strategic move when you want to ensure development. In TRN’s experience, their employees are willing to make an extra effort whenever they meet a challenge or receives an opportunity. This was also the case with “Click & Collect”.

“TRNs ability to implement and their good culture are essential aspects that enable Pearl to deliver optimal solutions. They have chosen highly dedicated personnel for the task, who have the necessary competence to implement the first phases of the “Click & Collect” service,” says Business Developer Director in Pearl, Tom Berget.

Pearl delivers a platform where the traffic can handle great variations, seasonal fluctuations, large campaigns – while at the same time providing the customer with a great buying experience.

"To ensure that the project is a success for TRN, it is crucial to have a partner like Pearl, who does not only understands the system but also has the necessary insight and understanding related to retail and all e-commerce possibilities,” says Aalerud.

"Our collaboration with Pearl is working seamlessly. They are flexible, available, they understand our challenges, and they are good at identifying solutions. In addition, they offer a high level of security that has been excellent, including continuous monitoring and systems with 100 percent uptime. I would definitely recommend Pearl and SAP Commerce to anyone who is considering a similar solution."

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" Click & Collect" has been very well received among our customers. This has proven to be a service that our customers find very useful. Within Heinemann TaxFree, TRN is the world’s largest supplier in the area of “Click & Collect” services, and we are definitely proud.

// Web Manager in Travel Retail Norway, Thomas Aalerud.

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