PearlCare for Ecommerce

You focus on growing your business. We take responsibility for your digital commerce solution.

Modern digital commerce is not a single platform. It is an ecosystem of interconnected services: your commerce platform, search engine, personalization layer, PIM, POS integrations, order management, and more. Each dependency adds value, and each one adds complexity. PearlCare is how we take ownership of that complexity on your behalf, so your team can stay focused on what creates business value.

PearlCare covers everything that happens after you go live. We keep your solution available, stable, secure, and continuously evolving. When something needs attention, we are on it. When there is an opportunity to improve, we bring it to you proactively.

A dedicated team that knows your solution

With PearlCare you are entitled to a dedicated client executive and a cross-functional team that has been part of your solution from day one. They know your architecture, your integrations, and your business. This is not a generic helpdesk. It is a team with context, continuity, and accountability.

Support when you need it

Our support organization handles user questions, incident management, platform upgrades, bug fixes, and monitoring. Depending on your service agreement level, we guarantee response times and handling of critical issues in under one hour, around the clock, 365 days a year. We use industry-leading infrastructure combined with dedicated monitoring, logging, and security tooling to detect and resolve issues fast.

Continuous development and optimization

Going live is a milestone, not a finish line. Your dedicated client executive remains your primary point of contact for all planned development going forward. You have access to a full team that includes UX designers, solution architects, ecommerce advisors, and developers, ready to iterate, optimize, and evolve your solution as your business grows.

PearlCare is available in three tiers, Silver, Gold, and Platinum, designed to match different needs for predictability, support depth, and dedicated resources. Whether you need straightforward operational coverage or a fully dedicated team with a named client executive, there is a model that fits.