Pearl supports businesses use the full potential of SAP Customer Experience solutions that empower you to grow confidently. Whether you're expanding into new markets or evolving your operations. Pearl enables organizations of all sizes to move faster, adapt smarter, and deliver exceptional customer experiences.
SAP provides everything you need in one integrated ecosystem. By simplifying your setup, you can lower total cost of ownership and invest more in growing your business. With a unified platform and transparent approach, you get strong capabilities without unexpected costs.
By collaborating with Pearl you gain a CX partner that supports your business during your entire lifetime - from implementation to optimization to long-term success.
How SAP CX Solves Business Challenges
- Commerce - Turn simple product information into engaging, immersive content that drives interest and guides customers seamlessly along their buying path.
- Sales - Combine emails, conversations, sales data with AI to find hidden insights, craft impactful content, and create meaningful sales interactions.
- Service - Bring together customer profiles, past interactions, and service records with AI to deliver personalized, fast, and effective support experiences.
- Marketing - Let AI guide your segmentation, personalization and marketing automation decisions. Predictive analytics to anticipate trends and stay ahead of customer needs.
4 Benefits with AI-Powered Customer Experience
Use the power of AI to understand, anticipate, and engage your customers like never before. Drive smarter decisions, streamline operations, and create personalized experiences that build loyalty and growth.
- Forecast Customer Trends - Harness AI to predict buying behavior and anticipate demand, helping you stay ahead and align offerings with market dynamics in real time.
- Deliver Personalized Promotions - Tap into deep customer insights to craft highly relevant campaigns and messages that engage your audience and drive conversions.
- Streamline Operations with Insight - Use predictive models to simplify complex decisions, optimize supply chains, refine product strategies, and boost efficiency across the board.
- Turn Data into Decisions - With SAP’s AI-powered analytics, transform complex information into a clear, actionable view of your business—and make confident decisions that outpace competitors.
SAPs #1 CX Partner in the Nordics
By choosing Pearl, you gain access to 75 dedicated CX consultants and deep industry expertise, helping you use the full potential of your SAP ERP.
Our Industry Expertise:
- Retail, wholesale & distribution
- Manufacturing
- Financial Services
- Pharma / Food
- Energy & Utilities
- Automotive
Our Focus Areas:
- SAP Cloud ERP
- SAP CX, SAP Commerce, Sales/Service Cloud
- SAP BTP, AI & Business Data Cloud
- SAP Supply Chain Management
- Hyperscaler Operations and Innovations
We build long-term partnerships and support our customers for a lifetime. With PearlCare AMS, we guarantee the availability and continuous upgrading of your systems. We provide user support from local experts whenever needed, including 24/7 support if desired.
How we can support your business with SAP CX
✓ SAP Commerce Cloud – Create simple, reliable e-commerce experiences for both B2C and B2B.
✓ SAP Sales/Service Cloud – Support your sales and service teams with a clear, connected view of the customer.
✓ SAP Emarsys – Deliver relevant, data-driven marketing across channels with ease.
✓ SAP Customer Data Platform (CDP) – Bring your customer data together into one consistent and usable view.
✓ SAP Customer Data Cloud (CDC) – Manage customer identities and consent in a secure and transparent way.
✓ Joule Premium for Customer Experience – Use AI to simplify work, improve insights, and support better customer experiences.
Contact us for a discovery meeting where you get familiar with our experience in CX and discuss how we can bring value to your specific challenges!