Komplett's long-term SAP partnership

Challenge

Komplett Group has ambitious growth targets, aiming to reach a turnover of 12.7 billion NOK by 2018 through a combination of organic growth across 16 existing web stores, strategic acquisitions, and new business ventures.

The company operates across diverse sectors including electronics, banking, online pharmacy, grocery delivery, insurance, and car parts. With this breadth of offerings, substantial order volumes, large customer base, and aggressive growth ambitions, Komplett requires a multi-functional, stable, and highly scalable business system that can support their expansion while maintaining world-class customer service.

Solution

Pearl Group has served as Komplett's strategic SAP partner for over 10 years of their 13-year SAP journey. The partnership extends beyond traditional support to include comprehensive application management, development project collaboration, and strategic guidance on SAP innovation.

Pearl acts as Komplett's navigator in the SAP ecosystem, providing insights into new developments, innovations, and portfolio directions to maximize return on their SAP investment. The relationship is built on mutual respect and understanding rather than contractual obligations.

"Pearl is our spearhead into SAP regarding the direction SAP is going in. When we decide to use SAP and decide where we are going in the portfolio, Pearl is with us to show the way," explains Jostein Tuhus Sørli, Director of Development at Komplett Group.

Customer's benefits

The long-term partnership ensures that Komplett's most critical business development needs are met while maintaining the operational excellence that has earned them multiple "Webstore of the Year" awards.

Pearl delivers comprehensive SAP application support and participates in all development projects, ensuring scalable solutions with enhanced focus on 24/7 operations. This operational excellence directly benefits Komplett's end customers through precise delivery timing and reliable service availability.

The partnership has created remarkably stable operations that support Komplett's reputation for reliable delivery - whether direct to customer postboxes or pickup points. This stability is particularly noteworthy given the scale and complexity of operations across multiple business sectors.

"Pearl's operations get noticed by Komplett's end customers because we are known for precise delivery. Our employees notice Pearl's work with our SAP installation in the fact that we have an extremely stable operation, which is remarkable," says Tuhus Sørli.

The collaborative approach positions both companies for continued growth, with Pearl sharing Komplett's ambitious vision for doubling their business size in the coming years while maintaining operational excellence and customer satisfaction.

Komplett's long-term SAP partnership with Pearl

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