Komplett Group

Challenge

Komplett has great ambitions for continued growth and hope to reach a turnover of 12.7 billion NOK within 2018. This target can be reached with a combination of organic growth within 16 existing webstores; by acquiring existing businesses and by starting up new businesses.

Solution

Already today Komplett Group is involved in everything from sale of electronics, to banking, online pharmacy, grocery delivery, insurance and car parts. With this breadth of offering, order volume, customer base and ambition for future growth it is absolutely necessary to have a multi-functional, stable and scalable business system.

As a business system SAP has been the foundation for Komplett for over 13 years and for more than 10 years Pearl has been their SAP partner.

Customer's benefits

Together Komplett and Pearl ensure that the most important development needs of the business are met and that Komplett’s customers receive world-class customer service.

Komplett has been awarded “Webstore of the Year” a number of times. Pearl is proud of Komplett’s achievements and will ensure that Komplett continues to succeed with their ambitious plans.

"OUR SPEARHEAD INTO SAP"

- Pearl is our spearhead into SAP when it comes to the direction SAP is going in. When we decide to use SAP for a business function and decide where we are going in the portfolio Pearl is with us to show the way", says Director of Development in Komplett Group Jostein Tuhus Sørli.

"Pearl indicates where SAP is making changes, where they are innovating and where we need to keep up in order to get the best possible payback from our SAP installation".

MUTUAL RESPECT AND UNDERSTANDING
"If you are interested in building relations with a partner based on mutual respect and understanding, rather than checking the terms and conditions of the contract every time there is a disagreement of some kind – then Pearl is the right choice for you", says Tuhus Sørli.

"Pearl is an ambitious business as I know them. And they not just ambitious in regard to their own goals, but they are ambitious for their customers too. So they live with us and they live with the ambitions we have".

A CLOSE PARTNER
Komplett Group is over 20 years old. From selling out of a garage in Sandefjord, they are now Scandinavia’s biggest e-commerce actor. The company has expanded beyond Scandinavia’s borders by starting a business in Germany.

And Komplett Group shall continue to grow. In just a few short years they will be twice as big as they are today.

"This is going to demand a great deal of us in terms of IT-delivery. And it must be scalable with a stronger focus on operations 24/7. There are big-operations benefits to be gleaned and we need to be more professional. In the SAP area it is Pearl who deliver on all these points. They are a close partner, they deliver SAP application support for us and are also with us on all of our development projects", says the Director of Development.

REMARKABLE, STABLE OPERATIONS
"Pearl’s operations get noticed by Komplett’s end customers, because we are known for precise delivery; we deliver goods when the customer expects them. Either directly to their postbox or at our pick-up points.Our employees notice Pearl’s work with our SAP installation in the fact that we have extremely stable operation, which is remarkable", says Tuhus Sørli.

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