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Offices

Lysaker
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Strandveien 8, inngang B, 6. etasje
1366 Lysaker
Oslo, Norge

+47 67 10 88 00
geir.thoresen@pearlgroup.no

Sandefjord
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Østre Kullerød 4
3241 Sandefjord

+47 957 06 042
bernhard.olsen@pearlgroup.no

Stockholm
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Mäster Samuelsgatan 60
111 21 Stockholm
Sverige

+46 709 18 51 29
erik.soderholm@pearlgroup.no

Kyiv
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Gulliver, 1A Sportyvna Square
01023 Kyiv
Ukraina

+47 995 07 750
trond.pedersen@pearlgroup.no

Riga
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Dzirnavu 57-4a

Riga, LV-1010
Latvia

+371 66 11 89 90
edgars.egle@pearlgroup.no
Singapore
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Pearl Care Singapore PTE LTD
9 Temasek Boulevard
31F Suntec Tower 2
Singapore 038989

+47 932 87 712
tom.berget@pearlgroup.no

Management

Geir Thoresen
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CEO Pearl Group

geir.thoresen@pearlgroup.no

+47 67 10 88 00

Tom Berget
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Business Development Director

tom.berget@pearlgroup.no
+47 932 87 712

Therese Mellegård
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Project Director

therese.mellegaard@pearlgroup.no
+47 415 03 212

Bernhard Olsen
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CEO Pearl Norway

bernhard.olsen@pearlgroup.no
+47 957 06 042

Stian Green
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Director Pearl Care

stian.green@pearlgroup.no
+47 920 11 808

Trond Pedersen
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Director International Operations

trond.pedersen@pearlgroup.no
+47 995 07 750

Erik Søderholm
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CEO Pearl Sweden

erik.soderholm@pearlgroup.no
+46 709 18 51 29

Edgars Egle
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CEO Pearl Latvia

edgars.egle@pearlgroup.no
+371 29 14 44 93

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Vitusapotek

Omni-channel solution supporting prescription drug sales all across Norway.

Vitus Apotek is a chain of more than 200 pharmacies in Norway owned and run by Norsk Medisinaldepot, a subsidiary of the German company Celesio AG. It has more than 2,000 employees and more than 1 million customers 

With the new legal changes in Norway it would became possible to sell prescription drugs online.

Vitusapotek had to plan their online strategy and prepare their online platform to give their customer’ s the possibility to buy prescription drugs online.

Pearl has delivered an omni-channel solution based on SAP Commerce Platform to support prescription drug sales online. The first major goal was to establish simplified and transparent product information management, which was achieved by enabling hybris PIM solution and product management workflows. For simplified logistics processes (pick, pack & label) hybris Order Management Module was introduced to the system landscape, which was also connected to ERP system.

To provide a true omni-channel experience for the customers, all customer service personnel have received training in hybris’ Customer Service solution.

Vitusapotek became the first on the Norwegian market to sell prescription drugs online. They have increased their annual conversion rate for shopping baskets by 10 % and seen a 5 % increase in their loyal customer base.

ALL MEDICINES OVER THE INTERNET
“We see Pearl more as a partner than a supplier - in short, we are very impressed,” says Lene Strand, Head of eCommerce at the Norwegian Medical Depot.

When the Norwegian Medical Depot started to develop online sales to a genuine Internet chemist they faced tight time constraints, a timeline so tight that it was only Pearl who thought they could complete the project on time.

TASK WELL UNDERSTOOD
“The choice of partner and Hybris as the solution were the result of a tender process, where we saw early on that Pearl stood out. They submitted a good tender and indicated that they had understood the task well. They provided examples of good customer cases that assured us that this was a partner and a solution we wanted to go for and which makes it possible to realise our goals,” says Strand.

EFFICIENT AND FLEXIBLE SUPPLIER
“We also have an e-prescription app, which will make the chemist even more straightforward for regular users of medicines. Pearl will also make an app for a loyalty program. Pearl is the most efficient and flexible supplier we have had. They have high expertise and integrity, are solution-oriented and have a constructive and positive approach. This is impressive in view of the complexity of our needs and how little time Pearl was given to come up with solutions," she says. 

"We collaborate closely, including Pearl's division in Latvia, where we are very pleased with the communication and follow-up. In addition to meetings here in our offices we have Skype conversations almost daily and this form of cooperation works impeccably. In short, we are very impressed,” says Lene Strand.

" We see Pearl more as a partner than a supplier - in short, we are very impressed.

// Lene Strand, Head of eCommerce at the Norwegian Medical Depot.

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