Burger
Offices
Lysaker

Lysaker Torg 45
1366 Lysaker

Oslo, Norge

Stian Green
+47 920 11 808
stian.green@pearlgroup.no

Sandefjord

Lysaker Torg 45
1366 Lysaker

Oslo, Norge

Stian Green
+47 920 11 808
stian.green@pearlgroup.no

Stockholm

Rosenborgsgatan 12
SE-169 74 Solna 
Sweden

Carl Östholm
+46 708 31 98 02
carl.ostholm@pearlgroup.se

Göteborg

Fabriksgatan 1
412 50 Göteborg
Sverige

Per Bengtson
+46 73 633 62 57
per.bengtson@pearlgroup.se

Malmö

Hyllie Stationstorg 31
215 32 Malmö
Sverige

Johan Linde
+46 704 444 551
johan.linde@pearlgroup.se 

Kyiv

Gulliver, 1A Sportyvna Square
01023 Kyiv
Ukraina

Trond Pedersen
+47 995 07 750
trond.pedersen@pearlgroup.no

Riga

Krišjāņa Valdemāra street 21 - 20
Riga, LV-1010
Latvia

Armands Slihte
+37 126 539 878
armands.slihte@pearlgroup.no

Singapore

Pearl Care Singapore PTE LTD
9 Temasek Boulevard
31F Suntec Tower 2
Singapore 038989

Are Gløersen
+65 915 048 94
are.gloersen@pearlgroup.no

Helsinki

Pearl Finland Oy
Meritullinkatu 1
00170 Helsinki

Tuomas Haimi
+35 810 579 84 70
tuomas.haimi@pearlgroup.fi

Tampere

Pearl Finland Oy
Koskikatu 7 A 2
3310 Tampere

Helena Järvi
 +35 810 579 8471
helena.jarvi@pearlgroup.fi

Gdansk

Convert Group Polska Sp. z o.o.
Al. Grunwaldzka 472C, Olivia Star Building
80-309 Gdańsk

Marzena Poiret
+48 731 210 882
marzena@pearlconvert.no

Management
Trond Skjellerud

CEO Pearl Group

trond.skjellerud@pearlgroup.no
+47 45 002 800

Bernhard Olsen

Managing Director PearlCare

bernhard.olsen@pearlgroup.no
+47 957 06 042

Carl Östholm

Managing Director ERP

carl.ostholm@pearlgroup.se
+46 708 31 98 02

Torkel Johannessen

CEO PearlConvert

torkel@pearlconvert.no
+47 458 60 292

Tom Berget

CCO

tom.berget@pearlgroup.no
+47 932 87 712

Therese Mellegård

CPO

therese.mellegaard@pearlgroup.no
+47 415 03 212 

Trond Pedersen

Director International Operations

trond.pedersen@pearlgroup.no
+47 995 07 750

Ingemar Goksøyr

CFO

ingemar.goksoyr@pearlgroup.no
+47 90 60 10 00

Stian Green

COO & CEO Pearl Norway

stian.green@pearlgroup.no
+47 920 11 808

Per Bengtson

CEO Pearl Sweden

per.bengtson@pearlgroup.se
+46 736 336 257

Helena Järvi

CEO Pearl Finland

helena.jarvi@pearlgroup.fi
 +35810 579 8471

Tuomas Haimi

COO Pearl Finland

tuomas.haimi@pearlgroup.fi
+358 10 579 84 70

Armands Slihte

CEO Pearl Latvia

armands.slihte@pearlgroup.no
+37 126 539 878

Marzena Poiret

Country Director Poland

marzena@pearlconvert.no
+48 731 210 882

Written by


Pearl Group

Published


26.06.2024

A Deep Dive into Order to Cash (O2C) and Procure to Pay (P2P) at Pearl Group

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At Pearl, Order to Cash (O2C) and Procure to Pay (P2P) processes play important roles in our operations. O2C covers the entire journey from customer order to payment collection, ensuring prompt and accurate processing. Meanwhile, P2P manages procurement, sourcing, and master data, integrating purchasing and accounts payable for seamless compliance and automation.

This article explores the O2C and P2P processes and introduces the teams behind them, offering insight into their roles and how they can benefit you.

Order to Cash (O2C) at Pearl Group

The O2C team at Pearl Group plays an important role in managing the entire lifecycle of customer orders. From initial order processing to customer account management, billing, invoicing, and timely payment collection, the O2C team ensures a smooth and efficient process.

 

"We collaborate regularly with Finance and Customer Service when optimizing processes and enhancing overall customer satisfaction. Collaboration is key in order to have an efficient and safe process", says Elin Sterner, Head of Business Area O2C at Pearl Group.

 

_D0A6186_foto_erik_thallaugRepresentatives from the O2C team.

 

Procure to Pay (P2P) at Pearl Group

In parallel, the P2P team takes on projects such as SAP implementations and upgrades. The P2P team also collaborates with resources from other functional areas, as well as enhancing SAP solutions for our PearlCare customers through continuous improvements.

 

"Our approach varies slightly between these tasks, but our goal remains consistent: to meet our customers' needs by maximizing the use of SAP's standard processes," explains Mats Hoås, Senior Consultant in the P2P team. "This requires a deep understanding of customer requirements and a comprehensive knowledge of SAP processes." he continues.

«At Pearl Group, there is a strong desire to help each other to solve problems.»

Collaborative Culture Across Departments

“Collaboration” is one of Pearl Groups core values. Both the O2C and P2P teams thrive on mutual support and knowledge-sharing to ensure they are always one step ahead in delivering exceptional service.

 

“At Pearl Group, there is a strong desire to help each other to solve problems.” Mats says. “Usually one will ask around if someone has experienced similar challenges, and how they have solved them.”

 

The O2C team often collaborates with sales, finance, customer service, and logistics through regular inter-departmental meetings to align on goals and share updates.

 

"New team members will have opportunities to contribute to these initiatives to bring fresh ideas and help to drive improvement," adds Elin.


_D0A6309_2_foto_erik_thallaugAmanda Roberts & Tina Ro both work in the O2C team.

 

Qualities for Team Members

Ideal candidates for the O2C team should have strong analytical and problem-solving skills, attention to detail, and the ability to work efficiently under pressure. Excellent communication and interpersonal skills are important, along with adaptability and a willingness to learn new technologies and processes.

 

"A customer-centric mindset and proactive approach to addressing issues will help you excel in this role. If you are committed to enhancing customer satisfaction and work in a dynamic environment, this O2C team is an excellent opportunity for you," says Elin.

 

Similarly, for the P2P team, Mats highlights the importance of curiosity, being analytical, and effective communication skills in understanding and meeting customer needs through SAP solutions.

 

pearl-lysaker-march-2024-7-minA few rounds of pingpong is a great way to wrap up the day. 

 

Join Pearl Group

Pearl Group offers opportunities for professionals who are dedicated to excellence and innovation in O2C and P2P processes. If you want to make a difference and grow in a collaborative environment, don’t hesitate to get in touch with us!

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