Motek: Keeping the core stable while building for the future
When transaction volumes grow, system stability becomes a business priority. Motek, a leading Norwegian supplier of professional construction tools, needed an IT architecture that could scale seamlessly. The goal was to free up time to build new services for their 23,000 B2B customers. Pearl acts as a close partner and adviser, taking full responsibility for monitoring, security, and the core infrastructure. This collaboration allows Motek to focus their energy on creating new features for their users.
A cloud-native architecture
The digital shift began with a cloud-first strategy, moving away from on-premises servers. Today, the infrastructure is built around SAP S/4HANA RISE Private Cloud, which manages the core ERP, finance, and warehouse management systems.
To move fast and maintain flexibility, Motek surrounds this core with specialized, best-of-breed systems:
- Commerce: The web platform motek.no handles daily transactions.
- Autostore: Automated robotics optimize warehouse logistics.
- AWS: An advanced cloud layer supports custom applications and data processing.
Practical AI in daily operations
With a modern platform in place, Motek has introduced concrete AI features that deliver measurable ROI:
- Motek Q: An AWS-based internal agent that supports the operations centre with spare parts and routines.
- SAP CX AI Toolkit: Built-in tools that manage product content and image searches inside the commerce platform.
- Emarsys: Automated marketing software that handles personalized communication across email and SMS.
Practical benefits at the construction site
The transition from legacy systems to a cloud platform has changed how Motek interacts with the construction industry.
Through the digital service "My Warehouse", customers have a live view of their inventory on site, alongside automatic replenishment. Electronic packing slips and real-time stock data flow directly into the workflows of the builders. Automated tools answer routine customer questions instantly, which gives the support team more time to handle complex cases.
Scaling without growing costs
A major achievement of the transformation is financial discipline. Motek completed the entire platform overhaul while keeping IT costs completely flat at 2.7% of revenue. This cost baseline fits well within the Nordic retail benchmark and ensures the platform can support Motek's growth strategy up to 2030 without a matching rise in technology expenses.
Pearl’s role: Turning infrastructure into trust
A complex system landscape requires more than just technical deployment; it requires continuity. For Motek, the value of the partnership with Pearl lies in the daily operational security. Knowing that the core enterprise systems are monitored and secure means that the internal team can step away from maintenance and focus entirely on commercial growth. True digital transformation is not achieved when a platform goes live - it is proven over time through a reliable partnership that keeps the business running.
Discover how Pearl can help you modernize your SAP landscape, leverage AI, and build a scalable cloud platform. Get in touch with our experts today.