PearlCare is an Application Management Services (AMS) that addresses the needs and activities during the operational and management phases of your solutions. From the moment you launch, Pearl supports your business with everything that follows. We provide assistance whenever you need it, and our advisors recommend improvements and actions to simplify and enhance your company's daily operations.
PearlCare Service For Any S/4 Need
SAP Cloud
SAP Cloud Public delivers S/4HANA as a multi-tenant SaaS solution, pre-configured according to industry best practices and supported by quarterly innovation releases. PearlCare further enhances its value through low TCO and standardized, design-driven processes.
SAP Cloud ERP Private
SAP Cloud ERP Private runs the full S/4HANA suite in your own dedicated cloud tenant, keeping your custom code, industry-specific extensions, and your own upgrade timeline. PearlCare AMS adds value by ensuring system stability, continuous improvements, and proactive support, optimizing performance, reducing risks, and enabling businesses to focus on innovation while maintaining operational efficiency.
Partner Managed Cloud (PMC)
Partner Managed Cloud (PMC) allows customers to run their SAP systems on a hyperscaler or your own hosting partner while leveraging a Pearl’s managed services. PearlCare AMS adds value by providing proactive monitoring, security, continuous optimization, and innovation support, ensuring system stability, cost efficiency, and seamless scalability without the complexity of in-house management.
PearlCare AMS is not only about keeping systems running – it’s also about making sure our customers continuously adopt, extend, and realize value from SAP’s public cloud offerings.
Some of our customers
For customers requiring basic operation of their solutions, support and change needs vary significantly and are billed on a time and materials basis.
For customers seeking greater predictability in operational costs and system security, support and changes are provided on a time and materials basis, reflecting the varying needs of each situation.
For customers desiring high cost predictability for system operation and support, we offer a fixed monthly price covering all services except for improvements and changes.
Flexibile Pricing Models
Partner Center of Expertise (PCoE)
Pearl is certified by SAP to manage customers on behalf of SAP. The SAP Partner Center of Expertise (PCoE) consists of certified consultants who specialize in key areas such as S/4 HANA and SAP basis operations. Local language and regional support by competence centers in Norway, Sweden, Finland, Denmark, Iceland, Latvia, Poland, Ukraine and Singapore.
PearlCare is Pearl Group's Application Management Service (AMS), covering the operational and management phases of a solution after go-live: support whenever needed, proactive maintenance, and recommendations to simplify and improve daily operations.
PearlCare supports SAP Cloud Public (multi-tenant SaaS S/4HANA with quarterly innovation releases), SAP Cloud ERP Private (a dedicated cloud tenant that preserves custom code and your own upgrade timeline), and Partner Managed Cloud (PMC), where systems run on a hyperscaler or another hosting partner with Pearl's managed services layered on top.
PearlCare offers three tiers: Silver for customers needing basic operation billed on a time-and-materials basis, Gold for customers wanting more predictable operational costs and system security, and Platinum for a fixed monthly price covering all services except improvements and changes.
Pearl is certified by SAP as a Partner Center of Expertise (PCoE), with consultants specializing in S/4HANA and SAP Basis operations and local-language support from competence centers across Norway, Sweden, Finland, Denmark, Iceland, Latvia, Poland, Ukraine, and Singapore. Long-standing PearlCare relationships with customers such as Komplett (since 2006), Motek, and NorEngros (15+ years) show the model working over time.