Burger
Offices
Lysaker

Lysaker Torg 45
1366 Lysaker

Oslo, Norge

+47 95 70 60 42
bernhard.olsen@pearlgroup.no

Sandefjord

Østre Kullerød 4
3241 Sandefjord

+47 957 06 042
bernhard.olsen@pearlgroup.no

Stockholm

Rosenborgsgatan 12
SE-169 74 Solna 
Sweden

+46 708 31 98 02
carl.ostholm@pearlgroup.se

Göteborg

Datavägen 14A
436 32 Göteborg

Sverige

+46 73 633 62 57
per.bengtson@pearlgroup.se

Malmö

Hyllie Stationstorg 31
215 32 Malmö
Sverige

Johan Linde
+46 704 444 551
johan.linde@pearlgroup.se 

Kyiv

Gulliver, 1A Sportyvna Square
01023 Kyiv
Ukraina

+47 995 07 750
trond.pedersen@pearlgroup.no

Riga

Krišjāņa Valdemāra street 21 - 20
Riga, LV-1010
Latvia

+ 37 126 539 878
armands.slihte@pearlgroup.no

Singapore

Pearl Care Singapore PTE LTD
9 Temasek Boulevard
31F Suntec Tower 2
Singapore 038989

+65 915 048 94
Are Gløersen

Helsinki

Pearl Finland Oy
Meritullinkatu 1
00170 Helsinki

Tuomas Haimi
+358 10 579 84 70
tuomas.haimi@pearlgroup.fi

Tampere

Pearl Finland Oy
Koskikatu 7 A 2
3310 Tampere

Helena Järvi
 +35810 579 8471
helena.jarvi@pearlgroup.fi

Management
Trond Skjellerud

CEO Pearl Group

trond.skjellerud@pearlgroup.no

+47 45 002 800

Tom Berget

Business Development Director

tom.berget@pearlgroup.no
+47 932 87 712

Therese Mellegård

Project Director

therese.mellegaard@pearlgroup.no
+47 415 03 212

Bernhard Olsen

CEO Pearl Norway

bernhard.olsen@pearlgroup.no
+47 957 06 042

Ingemar Goksøyr

CFO

ingemar.goksoyr@pearlgroup.no
+47 90 60 10 00

Stian Green

Director Pearl Care

stian.green@pearlgroup.no
+47 920 11 808

Trond Pedersen

Director International Operations

trond.pedersen@pearlgroup.no
+47 995 07 750

Carl Östholm

CEO Pearl Sweden

carl.ostholm@pearlgroup.se
+46 708 31 98 02

Helena Järvi

CEO Pearl Finland

helena.jarvi@pearlgroup.fi
 +35810 579 8471

Tuomas Haimi

COO Pearl Finland

tuomas.haimi@pearlgroup.fi
+358 10 579 84 70

Armands Slihte

CEO Pearl Latvia

armands.slihte@pearlgroup.no
+37 126 539 878

Torkel Johannessen

CEO PearlConvert

torkel@pearlconvert.no
+47 458 60 292

Written by


Pearl Group

Published


15.02.2018

Omni@Pearl

Pearl has developed a true Omni channel template based on our wide experience within the eBusinnes and ERP area. We have looked into the different business processes, and looked at what the different needs are, and how to best support the processes with template-processes which easily can be extended and modified to support your business needs.

 

In our template Omni@Pearl we are envisioning how you can have a 360°-view of the customer in any touchpoint, and also access to the orders the customer has placed in any touchpoint.

 

 From customer perspective you will also be able to access all orders placed in any channel.

 

The Key Components in Onmni@Pearl are

  • S/4Hana à The ERP Interfaces built are based on RFCs built for S/4. They can be downgraded to support ECC. Due to the loosely coupled ERP design we are also fully capable of interfacing towards any ERP system
  • Hybris Cloud for Customer (C4C) is the CRM tool where we have designed processes for sales and how the salesman can create quotes, orders and mage leads etc. C4C will also be the tool for customer service utilizing the Service module for handling tickets from Web, Facebook chats, emails etc. The user will also be able to login as the customer in the webshop using the Assisted Service Module. Here you would be able to display all the recommendations valid for the customer, see 360-view etc.
  • Hybris Marketing is the marketing automation tool to distribute all the campaigns and offers to the users. It will manage the recommendations, abounded cart, remarketing, gather interactions from all surrounding systems to create a contextual and relevant profile to offer the user correct information.
  • Hybris Commerce is the eCommerce engine. Designed for both B2C as well as for B2B, and recognized as leader for both B2C and B2B in the Forrester wave. Hybris Commerce will be the eCommerce accelerator which we will extend with Pearl templates to support the various business processes. All extensions will be made according to best practices and follow such an architecture that all future upgrades will be as easy as possible.

  

You want to learn more about how Omni@Pearl can help your business succeed in the future, reach out to us now to continue the discussion.

Curious about what we do?

See our customer stories

We'll be glad to hear from you!

Contact us