Give your customer a smarter, faster and more personal service
Salesforce Service Cloud is a CRM platform for customer service and support. It is built on Salesforce Customer 360 and gives you and your business a 360-degree view of your customer. This allows you to give your customer a smarter, faster and more personal service.
"Automatic service processes and streamlined workflows make it easier to have one-to-one contact with each customer, across multiple channels and devices, and allow you to deliver a unique customer experience"
With Salesforce Service Cloud, you can reduce costs, improve the customer experience and increase customer loyalty in a short time.
Generate more sales with the right focus
Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both B2B and B2C contexts.
It is a tool where you get all the sales automation features in one place. This includes features such as contact management, opportunity management, sales forecasting, process automation and mobile CRM.
In other words, Sales Cloud makes it easier for your business to manage potential sales, track progress and automate sales processes so you can easily focus on building relationships and making deals.
Some of the features
- Support your customers faster in all channels
- Automate your business processes with intelligent workflows
- Improves your customer management with smart tools
- Meet and engage with your customers where they are
- Better customer support by using AI-powered chatbots