Burger
Offices
Lysaker

Strandveien 8, inngang B, 6. etasje
1366 Lysaker
Oslo, Norge

+47 95 70 60 42
bernhard.olsen@pearlgroup.no

Sandefjord

Østre Kullerød 4
3241 Sandefjord

+47 957 06 042
bernhard.olsen@pearlgroup.no

Stockholm

Rosenborgsgatan 12
SE-169 74 Solna 
Sweden

+46 708 31 98 02
carl.ostholm@pearlgroup.se

Göteborg

Lindholmspiren 7c
417 56 Göteborg
Sverige

+46 73 633 62 57
per.bengtson@pearlgroup.se

Kyiv

Gulliver, 1A Sportyvna Square
01023 Kyiv
Ukraina

+47 995 07 750
trond.pedersen@pearlgroup.no

Riga

Krišjāņa Valdemāra street 21 - 20

Riga, LV-1010

Latvia

+47 995 07 750
trond.pedersen@pearlgroup.no

Singapore

Pearl Care Singapore PTE LTD
9 Temasek Boulevard
31F Suntec Tower 2
Singapore 038989

+47 932 87 712
tom.berget@pearlgroup.no

Management
Geir Thoresen

CEO Pearl Group

geir.thoresen@pearlgroup.no

+47 67 10 88 00

Tom Berget

Business Development Director

tom.berget@pearlgroup.no
+47 932 87 712

Therese Mellegård

Project Director

therese.mellegaard@pearlgroup.no
+47 415 03 212

Bernhard Olsen

CEO Pearl Norway

bernhard.olsen@pearlgroup.no
+47 957 06 042

Ingemar Goksøyr

CFO

ingemar.goksoyr@pearlgroup.no
+47 90 60 10 00

Stian Green

Director Pearl Care

stian.green@pearlgroup.no
+47 920 11 808

Trond Pedersen

Director International Operations

trond.pedersen@pearlgroup.no
+47 995 07 750

Carl Östholm

CEO Pearl Sweden

carl.ostholm@pearlgroup.se
+46 708 31 98 02

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Streamlining sales

In markets where the sales process has a certain complexity, it is important for salespeople to have control over their sales opportunities. In an ideal world, the sales process starts either by your company contacting the customer directly, or the other way around due to smart marketing. No matter how leads and sales opportunities arise, it is important to have a methodology that makes you filter out which customers are most likely to buy your products or services.

One of the most important parts of the process is to identify the customer and make a qualification of the lead before it is either disqualified or the parties enter into further dialogue. Many companies spend a lot of time on sales opportunities that they really have no chance of winning. In order to generate leads and increase sales, it is important that the sales team has the right tools to quickly identify and establish an understanding of the customer as a whole.

Better customer satisfaction

There is nothing more annoying than being put on hold, transferred countless times, and then having to retell the problem you want solved. Service is a separate area of ​​knowledge, and it is not without reason that some companies are very good at this, while others are not quite able to do it.

Customer service is no longer an after-sales activity, as consumers often engage in discussions and provide feedback based on their overall experience, publicly. To give proper customer support will require intelligent commitment and quick response from the first interaction. This is why it is crucial for companies to invest in customer service solutions that support good customer experiences.

With a solid system for Service and customer management, your company will be able to gain better control and create better customer satisfaction in contact with customers. Customer service department will be able to handle support cases, complaints and other discrepancies more efficiently, saving time for both you and the customer.

We can help you!

Using modern SaaS solutions, companies can easily manage contacts, potential customers, opportunities and customer accounts. Customer service representatives can handle support issues, omni-channel requests and field service efficiently by accessing data from multiple sources in one and the same Customer Account.

Our experts can help you define your business needs and set up the solution. Then we develop the solution together as the needs change.

Products

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SAP Sales and Service Cloud

Sales Cloud and Service Cloud is SAP's Customer Relationship Management (CRM) solution. The solution assists the sales department with Customer follow-up, leads and sales opportunities, as well as helping the service team to handle complaints and other discrepancies in a smooth manner.
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Salesforce Sales and Service Cloud

Salesforce Sales and Service Cloud ensures that you win more customers by getting to know their needs and concerns, in addition,  the customer service department get the tools to repond to customer  inquiries faster and keep them happy.

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Sinch

With Sinch, you can create personalized experiences that your customers love by enabling meaningful communication! Connect with your audience seamlessly across messages, email, voice and video.

Curious about what we do?

We'll be glad to hear from you!